Frequently Asked Questions
Are your products Natural and Organic?
You will find all of our ingredients listed on all of our product descriptions. We keep products as natural as possible. We have nothing to hide. Our main staples are all organic, some ingredients aren't as they are either impossible to source or just way too expensive to keep affordable.
Our soaps are made using lye. This is how all true soap is made. The lye is what turns oils into soap in a process called saponification. The lye is not in the final product.
Do you test on animals?
Well, yes I will admit, occasionally we do! We have tested the dog soap on our dog, because it seemed silly to not wash the dog with the dog soap. We also washed the ponies. Please don't call the SPCA ;) But in all seriousness we use pure, chemical-free organic ingredients and test them on ourselves, on people.
Are your products Vegan?
Most are, some aren't. I have recently updated the site so you can easily see the Vegan Products. Mostly Vegan.
Do you use fragrances?
No, no way. I only use quality, pure, essential oils. I will not use fragrances created in a lab. No exceptions. I don't believe they are good for us at all. One of the most requested "scents" is Coconut. I love the smell of Coconut too, unfortunately there is no such thing as Coconut Essential Oil. So anything with a Coconut scent is artificial and I just won't go there.
How much is postage?
Postage is currently $5 flat rate courier and $8 rural courier, please make sure to choose rural if you are rural as we do subsidise this already but can't cover all.
If your order is over $75 your postage will be free, if your order is over $100 you will also get a free gift. My thanks to you for placing bigger orders.
How will my order come packaged?
It is extremely important to me that I provide re-usable, compostable packaging options. So that we can reduce to amount of waste we create. Your order will either come in a cardboard box, or a cardboard courier mailer which is recyclable. The best choice is to re-use your packaging, If you can't reuse then composting is the next best option. I also use paper tape with vegetable gum to seal parcels. If you can't compost then they can go into your recycling.
For powders such as the Tooth Powder and Face-Mask Powder you can buy in paper packaging.
Shampoo Bars/Soaps are wrapped in paper.
How long will my order take to arrive?
My aim is for parcels go out the same or following day where possible. The only exception is when I have a big run on orders and can't keep up. I make everything by hand so can occasionally get a bit swamped but if your parcel will take more than a few days to be sent out to you I will let you know. You will be sent a notification once I pack your order and the courier the link will be supplied.
Can you make to order?
Depending on the product, yes. Drop me a message if you have something in mind. Things like perfumes and spray deo's are very easy as they can easily be made individually. Products made in batches are a little trickier but do ask and I will see what I can do.
If you have a product request do get in touch too.
Do you ship overseas?
Yes, happy to, if your country is missing on the website get in touch. To date we have had no problems with customs. You may be charged customs fees this is out of my control and you should check this in your country to see what the limits are.
Do you do specials for bulk orders?
Yes, I often get requests for weddings, hens-parties etc. Get in touch and let me know what you are after and I will see what I can do. I also work with co-ops to give a discount for bulk co-op orders.
Do you supply wholesale?
Yes, I like to work with small businesses with a similar ethos.